DELIVERY & RETURNS
Last updated: 10 September 2026
Delivery
We currently deliver to addresses within the United Kingdom only.
Orders are dispatched on our behalf by our fulfilment partner via Royal Mail. Estimated delivery times are typically 1 to 3 working days from dispatch, though this is an estimate rather than a guarantee, particularly during busy periods such as Christmas.
You will receive a confirmation email once your order has been placed. If you haven’t received your order within 5 working days of your confirmation email, please contact us at tradesfuelofficial@gmail.com and we’ll look into it for you.
We are not responsible for delays caused by circumstances outside our control, including postal service disruptions, extreme weather, or incorrect delivery details provided at checkout. Please double check your address before completing your order.
Returns and cancellations
Because TradesFuel sells food supplements, our returns process is a little different to general retail goods, so please read this carefully before ordering.
Unopened products: If you change your mind, you can cancel your order and return an unopened, still-sealed product within 14 days of receiving it, in line with your legal rights under the Consumer Contracts Regulations 2013. Contact us at tradesfuelofficial@gmail.com to let us know, and we’ll confirm the next steps. You’ll be responsible for the cost of returning the item unless it arrived faulty or was sent in error.
Opened products: Once a product’s seal has been broken, it cannot be returned for a change of mind. This is a legal exception for goods sealed for health and hygiene reasons, and it’s there to protect both you and other customers, not something we’ve chosen to be strict about unnecessarily.
Faulty or incorrect items: If something arrives damaged, faulty, or isn’t what you ordered, this isn’t affected by the above, contact us straight away with your order number and, if possible, a photo of the issue, and we’ll sort a replacement or refund. This is your statutory right under the Consumer Rights Act 2015 and applies whether or not the product has been opened.
Refunds
Once we’ve received and checked a valid return, refunds are processed within 14 days, back to your original payment method.